Refund policy

Returns & Refunds

Your right to cancel
You can cancel your order for any reason within 20 days of receiving it (UK law gives you 14 days – we give you a little longer). This includes sale items. To cancel, email us at etheriaholistics@gmail.com with your order number before sending anything back.

Returning your item
• Please send your item back within 14 days of telling us you want to cancel, to: Etheria Holistics, 25A Mornington Crescent, London NW1 7RE, United Kingdom.
• You are responsible for the cost of return postage. We recommend a tracked service, as we can't be responsible for items lost on the way back to us.
• Items should be returned in the condition you received them. If an item has been used or handled more than needed to inspect it, we may reduce your refund to reflect any loss in value.

Items we can't accept back
For hygiene and health reasons, we can't accept returns of sealed products once the seal has been opened or broken – for example heat-sealed pouches, tins and bottles with safety caps. Custom or made-to-order items (such as personalised blends and made-to-order pre-rolls) also can't be returned unless faulty. Gift cards are non-refundable.

Refunds
Once we receive your return, we'll refund you within 14 days, including the original standard delivery charge. Refunds go back to your original payment method (PayPal). If you chose a more expensive delivery option, we'll refund the cost of standard delivery only.

Faulty, damaged or incorrect items
Please check your order when it arrives and contact us as soon as possible if anything is faulty, damaged or not what you ordered. You're entitled to a full refund for faulty items reported within 30 days of delivery, and we'll cover the return postage. After 30 days, we'll offer a repair, replacement or refund depending on the issue. This doesn't affect your statutory rights.

Exchanges
The quickest way to get a different item is to return the original for a refund and place a new order.

Questions
Email us any time at etheriaholistics@gmail.com.