Shipping policy

Processing Times
• We aim to ship your order within 24 hours of purchase.
• Orders placed before 1 p.m. Monday–Friday are often shipped the same day, though this is not guaranteed.
• Please allow 1–2 business days for your order to be prepared, especially during busy periods.

UK Shipping Options
• Tracked48 (2–3 business days): £3.49
• Tracked24 (1–2 business days): £4.49
• FREE shipping on orders over £40
• Wholesale orders (1kg and above) have a 2–10 day processing time, depending on stock.

International Shipping
• Rest of the World (including the USA, Canada and Australia): Tracked & Signed, 5–10 business days – £13.99
• Selected non-EU European countries (such as Switzerland and Iceland): Tracked & Signed, 3–7 business days – £12.99
• Import duties, taxes and any carrier handling fees outside the UK are the customer's responsibility.

Where We Don't Ship
We currently do not ship to EU countries, Norway, Russia or the US state of Louisiana. Some of our botanicals are restricted in certain countries, and new EU packaging regulations make shipping into the EU impractical for small businesses for now. If a country isn't available at checkout, we're unable to deliver there.
It is your responsibility to check that the products you order can be legally imported where you live.

Important Information
• We are not responsible for unexpected shipping delays caused by customs or courier-related issues.
• Please exclude processing time when calculating your estimated delivery date.
• If your package is returned due to an incomplete or incorrect address provided at checkout, you will need to cover the cost of reshipping.
• We only ship to the address provided during checkout.